Friday, May 25, 2012
RealNetworks to refund $2 million, 'guilt' box stays un-ticked
Paid for subscriptions from RealNetworks
you didn't ask for a few years ago? You may be eligible for a refund.
Washington State's Attorney General sued the company over a free trial
of its Rhapsody
music service, which had a pre-ticked box for additional content that
went unnoticed by many who signed up. When clients stopped the trial
without also canceling the extra options, charges often accumulated in
the hundreds of dollars before being seen. While admitting no
wrongdoing, RealNetworks agreed to discontinue the boxes, comply with
federal laws and give refunds to any customers who signed up that way
between January 2007 and December 2009. If that might be you, expect a
postcard from RealNetworks or check their website to apply for a refund.
Hopefully you'll be less, um, ticked.

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